Remember when your friends would leave you missed calls because you didn’t want to waste their money on long-range calls? Isn’t it true that the missed call alert functioned? You felt compelled to contact them or respond in some way. When it comes to your company and its clients, the situation is identical. Companies use missed call solutions for various purposes, including client identification, lead creation and more. It is all part of a strategy called pull marketing. And for businesses worldwide, this concept is proving to be a big success. They are generating leads, extending their customer base, and much more.
What are Missed Call Services?
Missed call service is a cloud telephony solution which is used by businesses to sell products or services, run polls or surveys, verify customers, and so on. These phone numbers are advertised in various places, including social media, websites, and offline marketing. Customers can then contact the allocated number to register for the product/service, volunteer, provide feedback, express support, or fulfil any other business or organisational requirement.
Easy CRM integration
You can activate different advantaging technologies when you integrate a best-featured missed call solution with your existing CRM. Collecting information is the most significant risk posed by unauthorised software. You can’t maintain proper interaction without accurate consumer information. You can use the missed call feature in your CRM to get real-time customer information during client missed calls. With this feature, you may auto-dial missed call consumers and ensure excellent customer interaction. You can keep customers and redial them when you find the best option.
Generating Qualified Leads
Regardless of the company size, any missed call service providers in India will boost the marketing campaign effectiveness by generating quality leads in real-time for interaction. Organisations or brands can easily encourage their audience to engage with them by using a virtual phone number in their communication campaigns, especially when the audience is calling from a location without internet access.
Updates for real-time
Consider what happens if you learn about the missed call during your break or interval. You won’t be able to get back to the consumer in a timely manner. You will certainly be disappointed if you take too long to respond to customer calls. Customers will go to other firms as a result of this. You can avoid this by using the missed call solutions to get the real-time notification option.
Expand your market reach
A missed call is free for the targeted audience, but for companies or brands, it will provide an opportunity to get feedback from potential buyers and consumers. A missed call SMS campaign with a toll-free number efficiently gains audience interest during promotions to boost brand exposure.
Even when the call agent is unavailable, giving the customer proper attention is essential. This is achievable with the software that comes with a free missed call solution. You may assure customer satisfaction during call interruptions and disconnections by sending customized messages. Customers will respond positively to these features and never switch to another service. This automated message feature can also be used in combination with your campaigns to create more leads and improve the efficiency of your call centre project. You may secure increased call connectivity and lead generation with high-level customer resources with a minimal investment in missed call solutions.
Make campaigns more interactive.
You can’t merely say thank you at the end of a conversation with a customer to ensure a proper customer interaction. You must obtain the customer’s feedback on their interaction with the agent. After that, you can use a variety of additional lead creation tactics. After call connection and disconnectivity, the best missed call service providers in India will perform a better feedback analysis. This tool aids in the examination of client impressions in depth. You may easily increase customer interaction and satisfaction by using the feedback results.
What happens if an agent unexpectedly receives more customer traffic during other customer calls or leisure hours? Many clients will contact agents during official break periods resulting in more missed calls. Agents can’t afford to spend an entire day picking up, dialling, and responding to missed customer calls.
You must include a miss call alert in India within the call centre platform to handle these missed calls intelligently. With this feature of the missed call solution, you may engage clients with an automated survey asking for agents’ confirmation on specific services or needs. As a result, agents can better understand consumer demands and prioritise them. You can avoid the legal trouble of DNA numbers by using the opt-in function in the missed call solution.
Consider Knowlarity’s missed call solution
You lose a potential lead every time you miss a consumer interaction. You can ensure correct information maintenance using the Knowlarity’s feature of missed call service. At Knowlarity, you may use cutting-edge technologies for your call centre platform.